| Shipping cost varies based on overall weight and dimension of parcel, whichever is higher. The stated flat rate Shipping and Handling fee in general consists of the postage cost, registered post label cost, packaging material cost, transaction handling fee and last but not least the labor cost to arrange all these together for you in one transaction.
Our visits to Australia Post Office are everyday around 12:00 noon. If you have an URGENT requirement, please call us by PHONE to see if your item can be shipped out the same day outside these period, additional charge may apply. For multiple items purchase, discount for eBay Postage and Handling fee is already specified and provided for each additional items to be combined into one shipment. Please check the “Postage and payments” tab next to the “Description” tab.
- Self-pickup or Self-collect service:
- We currently only offer self-pickup or self-collect service for transactions completed in Melbourne Australia.
- Domestic shipping (within Australia):
- Australia Post – Registered Post:
 Insured delivery service with default AU$100 insurance cover included in the fee. This is our PREFERRED shipping method to send parcels locally.
- Australia Post – Express Post: Next day delivery service to all major cities. Insurance cover is not available and maximum cover entitled from Express Post for parcel not being delivered is AU$50.
- Australia Post Express Post Platinum:
 Carrier guaranteed next business day delivery service to all major cities, for the most urgent delivery contracted by Australian Air Express. Please add AU$6 on top of the stated Registered postage and handling fee.
- Express Courier Delivery: For expensive or heavy articles we are offering courier delivery service to area outside of Melbourne Metropolitan, direct ship by Australian Air Express
 , DHL Express or StarTrack Express .
For Melbourne metropolitan areas, we may choose to upgrade your delivery using local courier service or via internal staff delivery service for speed and at no extra charge to you for express and secure same day delivery. This is especially necessary during peak mailing season to avoid parcel delay and parcel lost by Australia Post. We do need your physical address and contact phone number as courier service could not deliver to PO BOX Address. They will call you to arrange a delivery time either during business hours (9am to 5pm) for business address or after hours (6pm to 9pm) for residential address.
- International shipping (All worldwide destinations, excluding countries where insurance cover is not available):
- Australia Post – Airmail Parcel Post (Insured Only):
- 3 to 21 business day delivery depending on final destination with default AU$100 insurance cover included in the fee. Extra insurance cover can be purchased.
- NOTE: This service is NOT available to Bosnia, Colombia, Finland, Indonesia, Honduras, Maldives, Mexico, Peru as insurance cover is not available hence no tracking number can be provided for PayPal transaction, so please select ECI/EMS service below.
- Australia Post – Registered Post International (Insured Only):
- 3 to 10 business day delivery depending on final destination with default AU$100 insurance cover included in the fee.
- NOTE: Countries from Albania, Argentina, Bahrain, Canada, Chile, Ecuador, Germany, Israel, Madagascar, Malta, Norway, Philippines, Rwanda, Saudi Arabia, Sri Lanka, Venezuela, Vietnamwill use this delivery service as insured Airmail Parcel Post is not available to these countries for PayPal transaction.
- Australia Post – Express Courier International (also known as ECI/EMS):
- 3 to 7 business day delivery with web online tracking. The secure and safest way to send parcels internationally with default AU$100 insurance cover in the fee! Extra insurance cover can be purchased.
- NOTE: ECI is the only postal service we can ship to countries where insured Airmail Parcel Post service is not available!
- DHL Express Courier International:
- 1 to 4 business day delivery with web online tracking. One of the fastest, most secure and safest way to send parcels internationally with default AU$100 insurance cover in the fee! Extra insurance cover can be purchased.
- FedEx International Priority:
- 1 to 4 business day delivery with web online tracking. One of the fastest, most secure and safest way to send parcels internationally with default AU$100 insurance cover in the fee! Extra insurance cover can be purchased.
- Check here for Australia Post – International Post Guide, such as insurance option and usual delivery dates for each country.
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- We usually ship the next business day upon receiving your cleared payment. We will email you if there is any unforeseeable delay.
- A Shipping Consignment Number / Tracking Number email notification will be emailed through Messaging to all customers after shipment. Please kindly check your Messaging – InBox for our shipping information email. Our system does not update shipping status for delivery indication. Please make sure you do not have Anti-Spam settings blocking eBay’s email to you, otherwise check your junk/spam subfolder.
- For domestic Australia Post delivery, please allow the Registered/Express parcels to arrive and to be scanned at your destination PO distribution center before you can track it online.
- To manually track any Australia Post parcels (Both domestic and international) please call Australia Post on (+61) 131318, option 3, 3 and quote the Tracking Number.
- Check below for all Domesticparcel delivery services:-
- Check below for all Internationalparcel delivery services:-
- For DHL Global Mail – Registered Post international parcel destination: (Please allow a minimum of 3 business day for tracking number to appear)
- To track DHL Express (Phone: +61-131406)
- To track UPS (Phone: +1-800-PICK-UPS)
- To track FedEx (Phone: +61-132610)
- To track Express Courier International (ECI/EMS/EMI) (Phone: +61-131318)
- To track Australia Registered Post International, Australia Airmail Parcel Post, Express Courier International and DHL Global Mail – Registered Post online via your respective destination country mail delivery system. (NOTE: Online tracking may not be available in some countries. If your country is not listed below, we would appreciate if you could let us know the web site it can be tracked!)
- If you still do not receive the parcel after 7 to 14 days upon receiving shipping consignment notification email, please contact us so that we can begin the Australia Post – Customer Service Complaint dispute process. We will keep you informed of any progress provided by Australia Post. Carrier’s searching process may take some time to complete. Any item insured against damage or loss and after it is confirmed loss by Australia Post, we will issue a replacement (or equivalent) product if in stock or we will provide a Full Refund including postage and handling fee if the product is no longer in stock.
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- All new products (excluding software) carry a standard 1 year warranty (unless otherwise explicitly extended) concurrently running with manufacturer’s warranty. Remaining warranty will need to be claimed with each respective brand manufacturers. Some manufacturers (eg. Belkin, LaCie, Plantronics, SanDisk, Siemens, Wacom …) provide warranty directly to end users so please contact each respective manufacturers for support and warranty cover.
- Due to sensitive nature of the software serial key, software products return are NOT ACCEPTED for vendors such as Adobe, Corel, Microsoft, VMWare….
- We offer a standard product return/exchange (excluding software) within 7 days of receipt for product that is unopened, unused and must be in pristine original condition as it was shipped to you. Once the product seal is broken and your finger print is on the product, return/exchange is NO LONGER possible and standard product warranty will apply.
- Under any circumstances, postage and handling fee is Non-Refundable. In some circumstances, we may reimburse your return shipping fee if we have recognized it is our mistake. However you must return ONLY using Australia Registered Post service for our reimbursement. You are welcome to use other services to return, but we will NOT be able to cover and to sponsor for delivery services such as Regular Post, Express Post and Courier.
- A valid RMA number must be obtained before you send the product back to us under warranty. If you return the product without a valid RMA number, your parcel will be rejected and be shipped back to you at your own cost.
- For faulty item within warranty period, we as a seller (or product distributor or product manufacturer) will cover for outbound shipping and buyers cover for return shipping. A replacement (or equivalent) product will be issued if in stock, otherwise a refund at market distribution price will be provided (The price trend will usually be lower after a period of time).
- A restocking fee of 20% will apply covering all refund and exchange situations such as change of mind, purchased incompatible product, product exchange including upgrade/downgrade, etc, etc.
- Refund is only available after returning goods is received, original and working condition is determined all must be returned within 14 days of purchase. If you have had the product for over 14 days, refund will no longer be available and standard warranty applies.
- For product with Free Shipping option is only valid while the transaction is being fully paid. If return authorization is required, the Free Shipping option is void and original shipping cost will be deducted from the amount to be refunded less the restocking fee.
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